Why your digital agency is hard to scale
Agency and service-based business models don’t scale like software or product-based business do. But why is that?
How to calculate your digital agency’s charge-out rate
You did it! You branched out and started your own digital agency. No more working for the man – you’re the boss now, and one of the first things you’re going to need to figure out is how much you charge your clients for the services you offer. In this article, I discuss the all-important…
The tools and tactics we use to manage our distributed team
Multimillion dollar companies like Zapier and Basecamp have their teams distributed all over the world. The WordPress parent company Automattic (valued at over $1.16B) boasts over 500 staff located in 57 countries. The notion of remote working has become a hot topic amongst professional services providers as of late. With trends moving towards the distribution of…
Why Your Business Should Aspire to be Like McDonalds
While innovation must be a key value driver to every organisation, it’s not surprising that organisations become caught up in the Silicon Valley buzz word hype that they lose focus on the fundamentals of any successful business – executing amazing customer service and Delivering In Full, On Time and On Budget – or what accountants…
How we have (almost) killed email
Initially hailed as a cheaper way for people to communicate – a killer app invented in the 90s, email is now considered a chore. The more organised of us block out periods of time in our day to tackle them with the goal of ‘inbox zero’ – apparently a metric of productivity. Perhaps you are…
Timesheets are dead. Long live timesheets
Myself and timesheets have a love-hate relationship. While I detest completing them on a day-to-day basis, unfortunately I cannot live without them. Allow me to explain. If you have worked (or are working) as a practicing accountant, lawyer, consultant or in any other profession in the business of buying and selling time, you are likely…
What’s your time actually worth?
I see business owners everywhere constantly living the struggle. The struggle of running a small business. “I’m stuck in the start-upy phase at the moment. I’m so busy trying to manage my staff, do business development, manage my cashflow…plus do the work!” Days are spent fulfilling a multitude of roles, with the belief that hard…